INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as shown in the picture.
Here is a quick note regarding the sample:
Appearance: It will be identical to the product image provided.
Quantity: A “sample” usually refers to one unit (or a specific sample size) of the product, not the full bulk quantity shown in some lifestyle photos.
Purpose: The sample is provided so you can check the material, quality, and craftsmanship before placing a large order.
If you have any specific concerns about color accuracy or size, please let us know

Where can I view my sales receipt?

If you ordered through our website/App:
Log in to your account.
Go to the “My Orders” or “Order History” section.
Find your specific order and click on it.
Look for a button that says “Download Invoice”, “View Receipt”, or “Order Details.”

How can I return an item?

Before initiating a return, please contact our customer service to explain the reason for the refund. We will then discuss and coordinate the return process with you.

Will you restock items indicated as “out of stock?”

Yes, we plan to restock this item. However, the exact arrival time is not confirmed yet. You can add it to your wishlist to get a notification when it becomes available.

Where can I ship my order?

We ship worldwide. Please enter your shipping address at checkout to see the available shipping methods and costs.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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